SHIPPING & RETURNS
***** ALL SALES ARE FINAL***** NO REFUNDS
All merchandise is shipped by SooBLU via USPS in the United States. The cost of shipping is $5.99 on all Single Item orders & 2.99 when more than one clothing piece is added and is automatically added at checkout
Additional shipping charges may apply if the item you order is unable to fit into the standard priority envelope (this applies to most footwear) Standard shipping for footwear is $8.99 unless otherwise posted.
Expidited shipping is available via FedEx for an additional up charge (please email if interested, price varies with item)
PLEASE ALLOW 7-15 BUSINESS DAYS for all orders to be processed, and shipped (UNLESS OTHERWISE STATED). Orders are processed in the order they are received (BUSINESS DAYS EXLUDE SATURDAY/SUNDAY/AND ALL MAJOR HOLIDAYS OR WHEN USPS IS CLOSED)
Delivery on PreOrder items 3-5 weeks or arrival date listed ( Can be sooner ) Because many of our items have limited quantities, we may occasionally sell out of an item. If this happens, we will notify you via email. If an item is out of stock you will receive a refund for the full amount if you do
not wish to wait for restocking.
If you order multiple items and one or more of them is a preorder item all items will be held until preorder item arrives and shipped together
If an out of stock item is ordered with other items and you choose to wait for restocking all other items will be shipped and you will receive your out of stock item when it arrives
Delivery Confirmation is sent once package is shipped
Orders are not processed on the weekends/holiday. If you place an order on Saturday/Sunday/Holiday processing will begin on the next business day.
RETURNS & EXCHANGES
All purchases are non-refundable. We will be happy to exchange or issue a store credit for merchandise unworn, unused and in its original condition with all original tags attached.
SooBLU has the right to refuse the return of any merchandise that SooBLU determines does not meet these requirements.
We are not able to accept returns or exchanges on sale items , SwimWear , Accessories, or handbags. Exchanges on all merchandise must be returned to SooBLU within 10 days of receipt. ( Date listed on receipt ) if received after this date exchange will not be honored and item will be shipped back.
Original shipping and handling costs are non-refundable and you are responsible for all shipping and handling costs associated with returning merchandise.
If you receive an item that is damaged, defective, or is not the item you ordered, please save the box and all of the packing material and email us at firstname.lastname@example.org immediately. Please send all returns or exchanges, insured, along with the original invoice and details on the reason for the return, in the original packaging to address listed on package.
IF YOU HAVE ANY QUESTIONS ON A SPECIFIC ITEM, PREORDER ITEMS, OR THE RETURN/EXCHANGE POLICY FEEL FREE TO CONTACT US “BEFORE” ORDERING AT SOOBLUBOUTIQUE@GMAIL.COM to obtain any clarifications. Once you order you are acknowledging/agreeing to our terms and conditions which are clearly stated on this page above.
PLEASE RETURN ALL PACKAGES TO
SOOBLUBOUTIQUE 1109 CAMERON LANDING DRIVE STOCKBRIDGE GA, 30281
SooBLU Boutique does take special requests, however if you place a special request order ALL SALES ARE FINAL
NO REFUNDS OR EXCHANGES WILL BE DONE ON SPECIAL REQUEST ORDERS (ie. if you request an item in a specific color or size other than what is offered on the website)
SooBLU Boutique offers wholesale options. If you would like to wholesale an item please send us an email with the items you would like as well as the quantity. Wholesale orders are for 6 or more of the same item.
Shoes are sold wholesale by the case only which consist of 12 pair or assorted sizes.
Once we have received your email we will respond with a price and a paypal invoice. Invoices must be paid within 24 hours or they will be cancelled